• How do I pay for my order?
  - Checkout in a secure environment from Solstice by using your Credit Card, or PayPal. We use a 128 bit SSL checkout process that offers a secure communication by encrypting all data to and from the site. View our SSL Certificate here.

• DOMESTIC SHIPPING - Fees are calculated based the dollar value of the order.
  » FREE delivery for orders over $150.00
  » $12 for orders over $100.00 & under $149.99
  » $9 for orders over $50.00 & under $99.99
  » $6 for orders over $15.00 & under $49.99
  » $3 for orders under $14.99
  

  -- Most orders ship within 24 hours and you will receive an email confirmation regarding your order. Please allow 5 business days for delivery.

• INTERNATIONAL SHIPPING - Fees are calculated based the dollar value of the order.
  » $79 delivery for orders over $150.00
  » $49 for orders over $100.00 & under $149.99
  » $20 for orders over $50.00 & under $99.99
  » $16 for orders over $15.00 & under $49.99
  » $12 for orders under $14.99
  

  * Shipping Snowboards overseas requires an additional fee. Please inquire here.
  

  -- Most orders ship within 24 hours and you will receive an email confirmation regarding your order. Please allow up to 3 weeks for international delivery.

• CANADIAN SHIPPING - Fees are calculated based the dollar value of the order.
  » $35 delivery for orders over $150.00
  » $25 for orders over $100.00 & under $149.99
  » $15 for orders over $50.00 & under $99.99
  » $9 for orders over $15.00 & under $49.99
  » $5 for orders under $14.99
  

  -- Most orders ship within 24 hours and you will receive an email confirmation regarding your order. Please allow up to 14 days for Canadian delivery.

• Next Day Air and Express Delivery to the USA and Canada
- Although UPS, DHL, and Fed Ex all guarantee both next day air and Express delivery to the USA and Canada, we do not guarantee these services. That is to say if you request Next day air or express delivery, you are assuming the risk that the shipping service used might not deliver your package by the specified date and time and you are also assuming responsibility for any follow up with the shipping agency for delayed delivery. We have this policy in place not due to our lack of confidence in UPS, DHL, Fed Ex and U.S. Post Office and their delivery services, but rather as a safeguard to unforeseen occurrences such as delayed flights, customs issues, and inability to locate customers. Please order with confidence, but understand that do to external circumstances, packages may be delayed.


• Where is my package? What confirmation emails should I receive and how do I track my package?
  - Within two hours of placing an order, you will receive an Order Confirmation/Receipt email. Most orders ship with 24 hours and you'll receive a tracking number via email.

• What is the "Solstice Guarantee" return policy?
  - Your satisfaction is our success. Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is returned with the original unopened packaging within 14 days of purchase date.


• How do I return an item?
1. Call Solstice at 541.647.3795
2. A return authorization number will be issued.
3. We will create a new order for the item.
4. You will be refunded for your original purchase (less shipping) when it is received by the warehouse.


• What happens if I received Free Shipping on an order, and I decide to return the item(s)within 14 days?
  - You'll be given a full refund, less the actual shipping amount.


• What happens if I try to return an item after the 14 day return period?
  - Solstice does not accept returns after this 14 day period.

• What is your warranty policy?
  - Due to our deep discounts, not all products will be covered by the individual manufacturer's warranty. Please check with the respective manufacturer to determine elgibility.


• Best Price Guarantee
  - We will beat any price anywhere including promotions, sale prices, and end of year promotions. Be it REI, Backcountry.com, and Tramdock; you name it. Although we tend to believe that we are low cost leader, sometimes our prices just aren’t as low as we thought. That said, if you find the same item that we are selling on our website for a lower price somewhere else on the web, eBay not included, we will not only match the price but beat it. If you can provide a link to the item being sold or direct proof of the better deal, we will beat that price by 5%.


• Customer Service: Hours, Availability, Service
  - We will respond to all email inquiries in less than 24 hours and no more than 1 minute hold time on phones during business hours. Please contact us at 541.647.3795 seven-days-a-week from 9:00am to 9:00pm PST or write us via email at solsticesupply@gmail.com

PRIVACY POLICY

• What is your privacy policy?
  - Our privacy policy is simple - we do not sell or give your personal information to anyone at any time, ever! Period. We consider your information private and do not disclose this information to anyone at anytime.

  Solstice maintains physical, electronic and procedural safeguards designed to protect the confidentiality of personal information provided by you at our web site. Solstice realizes how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information provided to or from Solstice Supply over the Internet.

  First, we require that a "secure session" be established, using Secure Sockets Layer (SSL) technology. This is done anytime you supply or access personal or confidential information in one of our secure online areas. SSL technology creates a private conversation that only the computer you are using and Solstice systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Solstice Supply systems, helping to ensure that the transmitted information remains confidential.