RETURNS & EXCHANGES

What is the "Solstice Guarantee" Return policy?

Your satisfaction is our success. Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a refund on merchandise that is returned unused with the original packaging within 30 days of receiving your order.

Return Instructions:

Please write the last 5 digits of your order number (RA#) on a note inside the package and ship it back to the address below within 30 days of receiving your order:

Solstice Supply Co.
725 SW Umatilla Ave.
Redmond, OR 97756

  • All items must be unused, in their original packaging with tags attached, and shipped back within 30 days of receiving your order.
  • Orders returned with damaged packaging, stains, or missing tags will either be sent back or subject to a restocking fee.

Once received at our warehouse, you will be refunded in full for your original purchase price and a confirmation email will be sent out.

If you have any questions or converns please for help!

How long does it take for me to get a refund?

Once we receive your return (usually 3-5 business days), a refund will be issued in the same payment form and same account as tendered at the time of purchase. Please allow 5-7 days after we receive the product(s) for a credit to post to your account.

Exchange Instructions:

Please follow standard return instructions and place a new order online that will be shipped out within 24 hours. If your new order does qualify for free shipping, please follow the link below to request a free shipping coupon.

Please feel free to if you have any questions or concerns.

What happens if I try to return an item after the 30 day return period?

Solstice will offer in store credit for items returned after 30 days and before 90 days so long as the items are still unused with their original packaging. Items will be valued based off their current selling price. After 90 days we will not accept returns.

Do you accept returns for International Orders?

We do NOT accept returns for International orders with the exception of Canada. All International orders are final.

What is your Holiday Shopping Return Policy?

We will accept returns for all domestic orders placed between November 26th and December 25th provided you contact us before December 31st. We will honor all returns in the original unopened packaging (less the actual shipping amount). Now go ahead and splurge on your shred buddies knowing full well Solstice has got your back.

Fine Print

  • DOOMSDAY: ALL SALES FINAL
  • Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
  • Solstice Supply Co. will refuse items returned in unsalable condition OR reduce the refund amount by 50%
  • To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
  • Shoe boxes, boot boxes, binding boxes, and other product packaging must not have tape or any other shipping labels on them.
  • Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, or makeup stains.
  • Footwear must not be worn and must include the original, undamaged packaging.
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