RETURNS & EXCHANGES

What is the "Solstice Guarantee" Return policy?

Your satisfaction is our success. Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a refund on merchandise that is returned unused with the original packaging within 30 days of receiving your order.

Return Instructions:

1. Call541-647-3795or within 30 days of receiving your order.
2. A return authorization number will be issued.
3. Write the RA number on the outside of the parcel and provide a note with your desired outcome inside the parcel.
4. You pay for shipping back to us. We advise on choosing the cheapest shipping method possible.
5. Once received at our warehouse, you will be refunded in full for your original purchase price.

How long does it take for me to get a refund?

Once we receive your return (usually 3-5 business days), a refund will be issued in the same payment form and same account as tendered at the time of purchase. Please allow 5-7 days after we receive the product(s) for a credit to post to your account.

Exchange Instructions:

1. Call541-647-3795or within 30 days of receiving your order.
2. A return authorization number will be issued.
3. Write the RA number on the outside of the parcel and please provide a note with the items you are exchanging for on the inside.
4. You pay for the shipping back to us and we offer free shipping back to you!
5. Once received at our warehouse, your exchange will be shipped out.

Expedited Exchanges:

If you would like your exchange shipped out within 24 hours, please ask your customer service representative to issue you a coupon code for free shipping. You can then place a new order online and ship back your original order as a standard return. You will be issued a full refund once we receive your order back at our warehouse and your new order will be shipped out within 24 hours of placing it.

What happens if I try to return an item after the 30 day return period?

Solstice will offer in store credit for items returned after 30 days and before 90 days so long as the items are still unused with their original packaging. Items will be valued based off their current selling price. After 90 days we will not accept returns.

Do you accept returns for International Orders?

We do NOT accept returns for International orders with the exception of Canada. All International orders are final.

What is your Holiday Shopping Return Policy?

We will accept returns for all domestic orders placed between November 26th and December 25th provided you contact us before December 31st. We will honor all returns in the original unopened packaging (less the actual shipping amount). Now go ahead and splurge on your shred buddies knowing full well Solstice has got your back.

Fine Print
  • Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
  • Solstice Supply Co. will refuse items returned in unsalable condition OR reduce the refund amount by 50%
  • To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
  • Shoe boxes, boot boxes, binding boxes, and other product packaging must not have tape or any other shipping labels on them.
  • Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, or makeup stains.
  • Footwear must not be worn and must include the original, undamaged packaging.
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